Info

The Delivering WOW Dental Podcast

This Podcast is for you, the Dentist, Entrepreneur, or Small Business Owner. Voted one of the "Top 25 Women in Dentistry" by Dental Products Report, Dr. Anissa Holmes has effectively mastered the skill of the use of Social Media, with a Facebook following of over 48,000 fans. Dr. Holmes has discovered that the most effective way to get massive results is to first have a vision and to focus on what matters most. Dr. Holmes teaches you actionable steps to develop your dental practice's culture, systems, and brand. Dr. Holmes is going to reveal what works in Social Media, how to build an amazing dental team, and well as strategies to increase your productivity and profitability. Dr. Holmes has figured out what works to create a dental practice full of "Raving Fans". Dr. Holmes interviews Dental Experts and Non-Dental Entrepreneurs such as Mike Michalowicz, John Lee Dumas and Dr. Mark Costes to bring you BIG, powerful strategies to help you scale up your business so that you can achieve more while working less.
RSS Feed
The Delivering WOW Dental Podcast
2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


All Episodes
Archives
Now displaying: July, 2017
Jul 27, 2017

In this episode I interview a great friend of mine, Dr. Ann Marie Gorczyca.

Dr. Ann Marie Gorczyca is a Clinical Adjunct Professor of Orthodontics at the Arthur A. Dugoni School of Dentistry, University of the Pacific, where she speaks on practice management topics including marketing, teamwork, treatment coordination, management systems, human resource management, and customer service. She has been a speaker at the 2011- 2017 American Association of Orthodontists Annual Sessions. In teaching and private practice for over 27 years, Dr. Gorczyca is formerly a faculty member at UCSF School of Dentistry, she has received teaching awards from UCSF and the University of the Pacific Dental Schools.

Dr. Gorczyca is a Diplomate of the American Board of Orthodontics and a member of the Angle Society of Orthodontists. She is in private practice in Antioch, California.

She has written her third book "At Your Service- 5-Star Customer Care for a Successful Dental Practice". She also wrote "It All Starts with Marketing" and "Beyond the Morning Huddle".

In this podcast episode we talk about the strategies that you can use to market your practice in really creative and innovative ways, and the importance of having a winning culture.

We discussed:

  • The culture of Ann Marie’s practice and why from day one there has been a big focus on customer service and the customer experience
  • The role of leadership in creating and maintaining a winning culture in your practice
  • Delivering patient friendly experiences
  • How having a set of core values that everyone in your team understands enables consistency in delivering a 5-star customer service
  • The system that the Ritz Carlton use for measuring their customer experience and how this can be related to dentistry
  • Differentiating your office from other dental practices by nurturing a culture of service
  • The best ways to get your team aligned with the importance of delivering an amazing experience
  • Why Ann Marie was inspired to write books
  • Ann Marie’s new book - At Your Service: 5 Star Customer Care for a Successful Dental Practice

Click here to get a copy of Dr. Ann Marie’s new book on Amazon.

You can find out more about Dr. Ann Marie's practice here.

1