081 - How to Control Your AR with Sandy Pardue

This week on the Delivering Wow podcast I interviewed Sandy Pardue and I got to talk to her about Accounts Receivable or AR.

Sandy Pardue is a Director of Consulting at Classic Practice Resources and has over 35 years of hands-on experience in the dental field. Every year since 2003, Dentistry Today Magazine has recognized her as Leader in Consulting. She is a highly competent lecturer and consultant in the area of dental practice management.

In addition to traveling to private practices to set up workable systems and train teams, Sandy has given countless lectures and workshops at major dental meetings on every aspect of Scheduling, Accounts Receivable and Collections, Office Manager Training and Basic Organization in the dental practice. Hundreds of doctors and dental staff members have attended and connected with her interesting hands on approach

On the podcast we discussed:

• The journey that has led Sandy to where she is today
• Why it’s important for dentists to have a system for Accounts Receivable
• The key things that happen in dental practices that cause challenges with AR
• Treatment plan presentations that helps patients know what they need to pay, when and how
• Strategies for handling patient objections to dental treatment plans and educating patients
• Why every dental practice needs to have financial policies in writing for the team
• Using systems to handle statements and insurance claims issues
• Storing patient credit card details and obtaining patient credit ratings
• Using 3rd party financing like Care Credit and its role in the practice
• Team responsibility and reducing errors that lead to AR issues
• Her thoughts on outsourcing and billing
• Strategies that you can use to control your AR

You can find out more about Sandy, including her seminars, consulting programs and training events, on her website www.classicpractice.com.